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COVID-19 Standard Operations Procedure

COVID-19 Standard Operations Procedure

Updated 18 June 2020

To ensure a safe environment for our guests, we have developed a Standard Operations Procedure. On top of that, we are also following government procedures enforced by the governments in the respective countries.

Tour Guides:

  • We will implement strict hygienic rules by making constant handwashing/cleaning a ‘must do’ practice. Tour Guides must have with them hand sanitizer all the time (for their own use as well as clients).
  • Tour guides must wear a mask when it is not interfering in their guiding activities.  
  • Rustic Travel will make it compulsory for all tour guides to have with them paper tissues to use when they sneeze or cough during guiding.
  • Rustic Travel will make sure that healthy practices are always a top priority by constantly reminding/offering hand washing to guests.
  • For overnight tours, tour guides must change their uniform. 
  • To comply with social distancing at all times and avoid big crowds.
  • Rustic Travel will perform frequently training for our staff regarding healthy practices.
  • In case of guide or guests showing symptoms such as coughing, fevers, runny nose, shortness of breath it is required to see a doctor immediately.

Vans

  • Compulsory for all vans to be cleaned using antibacterial/disinfection spray pre- and post- tour.

Hotels

  • To ensure that all the accommodations we use are safe for our guests. Rustic Travel will require all accommodations to follow Government COVID-19 Standard Operations Procedures. 

Tours

  • Make sure we are in full compliance with social distancing rules and will do our best to avoid big crowds. However, for destinations where social distancing is a challenge, we will make sure safety measures are well applied. In cases where the guide and/or guests do not feel comfortable, we must abandon the activity immediately.
  • Tours and transfers are recommended to our clients to be done on a private basis. Where shared transfers and tours are conducted, we must ensure proper precautions are taken according to Governments COVID-19 Standard Operations Procedures. 
  • Rustic Travel will only use suppliers that have high health standards and practices in place and follow Governments COVID-19 Standard Operations Procedures.
  • We will make it a practice to advise clients to maintain a high standard of hygiene. 

View our COVID-19 Country Status Overview


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