Terms & Conditions



To confirm a booking please provide the following details for all travellers:

  • Full Name (As in passport)
  • Date of Birth
  • Passport No.
  • Nationality



You can pay by credit card, bank transfer or cash. Please read more about payments here.



A 50% deposit is required for booking confirmation and the balance must be paid 30 days prior to arrival. In case of a short-term reservation made within 60 days prior to arrival 100% full payment is required for immediate confirmation of the booking and admission to the tour. Should the payment not be received by the due date, we reserve the right to cancel all reservations without prior notice. All bookings are subject to availability at the time of booking.
Full payment is required for air tickets within 5 days.

For certain special promotional offers full payment is required.



We must be notified by email or a written notice if any cancellation, early departure, changes or reduction in confirmed reservation.

The following charges will apply:
30 days or more (50% or the deposit paid)
15 to 29 days (75% of tour cost)
08 to 14 days (85% of tour cost)
Less than 07 days or No Show (100% of tour cost)

For certain 3rd party services other terms & conditions might apply.

Flight tickets are 100 % non-refundable.

Special promotional offers are 100% non-refundable.



There would be no refunds for cancellation after the tour has commenced or for any unused tour services including but not limited to transfer, meals & accommodation, sightseeing or any other services not utilized.



We will try to fulfill special requests for meals, tours accommodations etc. However, such requests are strictly subject to confirmation and availability.



Items not included in the price are generally described in the itinerary and include without limitation: airfares and airport taxes of any nature, both domestic and international; excess baggage charges as imposed by airlines; forwarding of baggage and purchases; passport and visa cost; camera charges; emergency evacuation charges, medical charges for inoculations; room service; all items of personal nature such as medicine, laundry, postage, beverages, photography charges and other personal effects and belongings like clothing, camera; meals not included in itinerary; alcoholic drinks; and telephone/cable/fax/internet charges; baggage, trip cancellation and personal insurance; souvenirs and gratuities to or tips for tour guides, tour leaders, drivers, hotel porters, etc.



For airport transfer, please provide the arrival/departure flight details at the time of reservation. Transfer arrangements will not be provided for bookings with missing or inaccurate arrival/departure information and there will be no refund for unused services. Our driver or representative will greet and meet you at the Airport arrival hall (unless otherwise advised) with a placard bearing your good name. Should you be unable to locate our representative or the appointed meeting place, please call the relevant telephone number stated on the voucher before making alternative arrangement. For all land transfers, the ground operator will make the arrangement in advance. Should you need to change the pickup time, please ensure the ground operator is informed at least 24 hours prior to your departure. The change request is subject to seat availability.



Unless otherwise specified, tours are conducted in English and provided in air-conditioned tourist coach, minibus or van depending on group size. Other Language speaking guides are available on request.  We shall not be responsible or liable for articles left behind or lost in the vehicles. Pickup times from hotels are approximate and may be subject to traffic conditions. Should the transport be delayed, please call the relevant telephone number as stated on the voucher before making alternative arrangements. We reserves the right to alter routes, timetables, itineraries and accommodation reserved at short or no notice should conditions beyond our control render it necessary. Should the customers decide not to accept the alternatives, full refund of the amount paid by the guest will be made without further obligation or liability.



As standard we purchase flight tickets in lowest category in order for us to provide you with the lowest price. Normally that means flight tickets are 100% non-refundable, name changes, date and re-timings are not allowed. It is your responsibility to ensure details such as names and dates are correct.



All passports and visas must be valid for at least six (6) months from the date of entry into the country destination. It is your sole responsibility to ensure proper travel documents. We will not be liable for any expenses, reimbursements or refund of any tour fare in the event that you are refused entry by immigration authorities into the country of destination for any reason whatsoever.



You are strongly recommended to purchase a comprehensive personal travel insurance policy for the duration of the trip; to cover against Personal Accident, Loss of baggage, Delays, Unexpected alterations to travel arrangements, Cancellation, Act of God, Emergency Medical Evacuation, Infectious diseases, Epidemics, Terrorism etc. You must generally be in good health in order to enjoy the tour.



We shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control. Every person participating in any tour organized by us shall be regarded as carrying his own risk with respect to loss or injury to person or property.



We shall not be liable where the contract is affected by ‘force majeure’. In the context of these terms and conditions, ‘force majeure’ is any event that is beyond the reasonable control of the Company or which are unavoidable by the exercise of due diligence on the Company’s part including but not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action or technical problems with transportation.



It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routings could be changed. Arrangements of the similar standard will be substituted, should it occur.  However no refunds will be available. We reserve the right to make changes to travel arrangements at any time without compensation. All prices quoted in the website are correct at the time of publication and are subject to change without notice in the event of unforeseen circumstances such as currency fluctuations, increase in transport costs, hotel rates, government tax etc.



We will safeguard, according to strict standards of security and confidentiality, any of your information. We will limit collection and use of your personal particulars/information to the minimum and for the sole purpose of completing the transaction as well as facilitating the smooth delivery of services. Every effort shall be made to ensure the integrity of your personal particulars and confidential information entrusted to us are not compromised. We also undertake not to divulge your personal information to any unauthorized third party without prior written consent.



Any comments regarding complaint/claims should be lodged in writing with supporting documentation to us within 7 days from date of completion of tour.



Any business transaction with Rustic Travel (Rustic Borneo Travel Sdn Bhd) shall be governed by and construed in accordance to the laws of Malaysia and the Malaysian courts hall have exclusive jurisdiction to determine any disputes which may arise out of, under, or in connection with this agreement.