Job Title: Regional MICE Manager
Location: Kota Kinabalu or Kuala Lumpur, Malaysia
Workplace: Based out of the office, but a hybrid work arrangement is accepted and expected.
Area to Cover: Southeast Asia

Job Overview:
We are seeking a self-motivated and dynamic Regional MICE (Meetings, Incentives, Conferences, and Exhibitions) Manager to join our team. The successful candidate will head our MICE department, report directly to the CEO, and thrive in a role that requires working independently with flexible hours. This position is ideal for someone who enjoys the autonomy of a hybrid work environment. The role involves managing and growing our MICE business across Southeast Asia, with a particular focus on handling a diverse range of groups, including Team Building, Management Meetings, CSR and Development projects (ESG), and Incentive Groups. Our main customers in this segment are International Companies, Incentive Houses, and Travel Agents.

Key Responsibilities:

• Sales and Client Management:
  • Develop and implement sales strategies to attract international MICE groups across Southeast Asia, including Team Building, Management Meetings, CSR and Development projects (ESG), and Incentive Groups.
  • Build and maintain strong relationships with International Companies, Incentive Houses, and Travel Agents, understanding their needs and delivering tailored solutions.
  • Negotiate contracts and manage budgets to ensure profitable operations.
• Event Planning and Coordination:
  • Oversee the planning and execution of MICE events, ensuring all details align with client expectations.
  • Coordinate with suppliers, venues, and other stakeholders to ensure seamless event delivery.
  • Manage logistics, including transportation, accommodation, and on-site support.
• International Representation:
  • Represent the company at international MICE shows and other industry events to promote our services.
  • Establish and maintain relationships with international partners and networks.

Qualifications:

• Proven experience in MICE sales and event management, with a focus on international groups.
• Strong understanding of the MICE industry, including current trends and best practices.
• Excellent communication and negotiation skills.
• Ability to work independently and manage multiple projects simultaneously with flexible working hours.
• Enjoyment of working in a hybrid environment.
• Willingness to travel internationally and within Southeast Asia as required.
• Proficiency in English; additional language skills are a plus.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career advancement within a growing company.
• Travel opportunities and exposure to international markets.
• Supportive and collaborative work environment.
• Flexibility to work in a hybrid model.

Location

The position is open nationwide with no specific requirement to work in a specific location. You must live in Malaysia and hold a Malaysian IC or valid visa to stay and work in Malaysia.

Please send your CV and cover letter to [email protected]  

Job Title: Key Account Manager – Malaysia

Location: Kota Kinabalu or Kuala Lumpur, Malaysia

Workplace: Office

Job Summary:

Our travel agency in Malaysia is seeking an experienced Key Account Manager to join our team. The successful candidate will be responsible for building and maintaining strong relationships with our key clients, ensuring their needs are met and providing excellent customer service. You will act as the main point of contact for these clients, and work closely with our operations teams to ensure smooth and efficient service delivery.

Responsibilities:

• Build and maintain strong relationships with key clients in the travel industry
• Identify opportunities for upselling travel products and services
• Develop and maintain a deep understanding of clients’ needs, requirements and preferences
• Manage client expectations and ensure timely and efficient service delivery
• Address and resolve any issues or concerns raised by clients
• Analyze client data and trends to identify opportunities for growth and improvement
• Prepare regular reports on client performance, revenue and activity

Requirements:

• Bachelor’s degree in business, marketing, hospitality, or a related field
• 3+ years of experience in key account management, preferably in the travel industry
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and colleagues
• Excellent problem-solving
• Ability to work independently and as part of a team
• Willingness to travel as needed

If you are an ambitious and self-motivated professional with a passion for travel and customer service, we encourage you to apply for this exciting opportunity.

Location

You must live in Malaysia and hold a Malaysian IC or valid visa to stay and work in Malaysia.

Please send your CV and cover letter to [email protected]