Terms & Conditions
To confirm a booking please provide the following details for all travellers:
- Full Name (As in passport)
- Date of Birth
- Passport No.
Modes of Payment
You can pay by credit card or bank transfer.
Bank transfer is free. We can accept payments in the following currencies MYR, USD, SGD, CAD, AUD, and EUR. The exchange rate will be based on our bank’s exchange rate.
For VISA and MASTER Cards, we charge 2.5% and AMERICAN EXPRESS 3.5% Service Fee.
Reservation Deposit & Payment Terms
A 30% deposit is required for booking confirmation and the balance must be paid 31 days prior to arrival. In case of reservations made within 60 days prior to arrival, 100% full payment is required for immediate confirmation of the booking. Should the payment not be received by the due date, we reserve the right to cancel all reservations without prior notice. All bookings are subject to availability at the time of booking.
Full payment is required for air tickets before tickets are issued.
For certain special promotional offers, full payment is required.
We must be notified by email or written notice if any cancellations, early departure, changes, or reduction in a confirmed reservation.
The following charges will apply:
31 days or more (30% of tour price or the deposit paid)
30 days or less (100% of tour price)
For certain 3rd party services, other terms & conditions might apply.
Flight tickets are 100 % non-refundable unless they are purchased in a premium category where cancellations are allowed.
Special promotional offers we refer to the terms and conditions of the supplier.
There will be no refunds for cancellation after the tour has commenced or for any unused tour services including but not limited to transfer, meals & accommodation, sightseeing or any other services not utilized.
We will try to fulfil special requests for meals, tours, accommodations etc. However, such requests are strictly subject to confirmation and availability.
Land Price Excludes
Items included in the price are generally described in the itinerary. Items not included (unless mentioned) are without limitation: airfares and airport taxes of any nature, both domestic and international; excess baggage charges as imposed by airlines; forwarding of baggage and purchases; passport and visa cost; camera charges; emergency evacuation charges, medical charges for inoculations; room service; all items of personal nature such as medicine, COVID19 tests, laundry, postage, beverages, photography charges and other personal effects and belongings like clothing, camera; meals not included in the itinerary; alcoholic drinks; and telephone/cable/fax/internet charges; baggage, trip cancellation and personal insurance; souvenirs and gratuities to or tips for tour guides, tour leaders, drivers, hotel porters, etc.
For airport transfer, please provide the arrival/departure flight details at the time of reservation. Transfer arrangements will not be provided for bookings with missing or inaccurate arrival/departure information and there will be no refund for unused services. Our driver or representative will greet and meet you at the Airport arrival hall (unless otherwise advised) with a placard bearing your good name. Should you be unable to locate our representative or the appointed meeting place, please call the relevant telephone number stated on the voucher before making alternative arrangement. For all land transfers, the ground operator will make the arrangement in advance. Should you need to change the pickup time, please ensure the ground operator is informed at least 24 hours prior to your departure. The change request is subject to seat availability.
Unless otherwise specified, tours are conducted in English and provided in air-conditioned tourist coach, minibus or van depending on group size. Other Language speaking guides are available on request at a surcharge. We shall not be responsible or liable for articles left behind or lost in the vehicles. Pickup times from hotels are approximate and may be subject to traffic conditions. Should the transport be delayed, please call the relevant telephone number as stated on the voucher before making alternative arrangements. We reserves the right to alter routes, timetables, itineraries and accommodation reserved at short or no notice should conditions beyond our control render it necessary. Should the customers decide not to accept the alternatives, full refund of the amount paid by the guest will be made without further obligation or liability.
As a standard we purchase flight tickets in lowest category in order for us to provide you with the lowest price. Normally that means flight tickets are 100% non-refundable, name changes, date and re-timings are not allowed. It is your responsibility to ensure details such as names and dates are correct.
Travel Document & Visa
All passports and visas must be valid for at least six (6) months from the date of entry into the country destination. It is your sole responsibility to ensure proper travel documents. We will not be liable for any expenses, reimbursements or refund of any tour fare in the event that you are refused entry by immigration authorities into the country of destination for any reason whatsoever.
Insurance & Health
You are strongly recommended to purchase a comprehensive personal travel insurance policy for the duration of the trip; to cover against Personal Accident, Loss of baggage, Delays, Unexpected alterations to travel arrangements, Cancellation, Act of God, Emergency Medical Evacuation, Infectious diseases, Epidemics, Terrorism etc. You must generally be in good health in order to enjoy the tour.
Limitation of Liability
We shall be exempted from liability for loss, injury or damage to property or personal accidents, delays irregularities or the occurrence beyond our control. Every person participating in any tour organized by us shall be regarded as carrying his own risk with respect to loss or injury to person or property.
We shall not be liable where the contract is affected by ‘force majeure’. In the context of these terms and conditions, ‘force majeure’ is any event that is beyond the reasonable control of the Company or which are unavoidable by the exercise of due diligence on the Company’s part including but not limited to war, threat of war, riot, civil commotion or strife, hostilities, industrial dispute, natural disaster, fire, acts of God, terrorist activity, nuclear disaster, adverse weather, government action or technical problems with transportation.
We will safeguard, according to strict standards of security and confidentiality, any of your information. We will limit collection and use of your personal particulars/information to the minimum and for the sole purpose of completing the transaction as well as facilitating the smooth delivery of services. Every effort shall be made to ensure the integrity of your personal particulars and confidential information entrusted to us are not compromised. We also undertake not to divulge your personal information to any unauthorized third party without prior written consent.
It is possible that due to inclement weather or any other unforeseen circumstances that itinerary or routings could be changed. Arrangements of the similar standard will be substituted, should it occur. However no refunds will be available. We reserve the right to make changes to travel arrangements at any time without compensation. All prices quoted in the website are correct at the time of publication and are subject to change without notice in the event of unforeseen circumstances such as currency fluctuations, increase in transport costs, hotel rates, government tax etc.
Any comments regarding complaint/claims should be lodged in writing with supporting documentation to us within 7 days from date of completion of tour